Dial-A-Ride (DAR) SMA ADA - Service Description

What is Dial-A-Ride?
San Joaquin Regional Transit District (RTD) as your total mobility manager, offers paratransit services to persons who, due to their disability, are unable to perform the skills necessary to use RTD's fixed route service. Dial-A-Ride is a curb to curb service operating in the Stockton Metropolitan Area. This service is available seven days a week, 365 days a year by appointment only. Persons interested in this service must obtain certification under the Americans with disabilities Act (ADA) through an application process.

Reservations
To make a reservation, call 209.946.0520, one to seven days in advance. Reservations must be made between the hours of 8:00 a.m. and 5:00 p.m., and can be made seven days a week. Subscription rides are available upon approval. 

Arrival & Departure 
RTD provides curb to curb service. Each passenger is given five minutes to board the bus once the driver arrives. Due to the special requirements of the service, passengers may be picked up as much as 20 minutes before or after their scheduled times.

Attendants 
A Dial-A-Ride passenger who qualifies for an attendant may be escorted by one. When making your reservation, please notify the reservationist if you will be accompanied by an attendant. Attendants ride free. You may, subject to seating availability, schedule a companion to ride with you. Companions must pay the regular fare.

Cancellations 
Cancellations may be made any day prior to your scheduled ride by calling (209) 982-4514 Option 2. Same day cancellations require at least a two hour notice. Cancellations with less than a two hour notice are considered No-Shows.

No-Shows 
Passengers who fail to board the bus within five minutes of the bus arrival are considered No-Shows. Passengers are billed for No-Shows, as applicable in the No-Show procedures. Passengers with excessive No-Shows may be temporarily suspended from service.

Dial-A-Ride Guidelines 
For your safety, and to comply with state laws, all passengers must allow restraining devices to be used to secure wheelchairs at all times. Drivers will assist wheelchair passengers as needed. Passengers may carry packages on board; however, the number is limited to the amount that passengers or attendants can carry in their hands or on their mobility devices.

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