Americans with Disabilities Act (ADA)

In compliance with the U.S. Department of Transportation Americans with Disabilities Act (ADA) of 1990 (49 CFR Parts 27, 37, 38 and 39), and Section 504 of the Rehabilitation Act of 1973, as amended, San Joaquin Regional Transit District (RTD) ensures its services, vehicles, and facilities are accessible to and usable by individuals with disabilities.

Reasonable Modification Statement

RTD is committed to providing safe, reliable, and efficient transportation for all residents of the region—including those who may need special accommodation or modification.  

In compliance with ADA, RTD will make reasonable modification or accommodation to policies, practices, and procedures to avoid discrimination and to ensure accessibility to customers with disabilities.

Reasonable Modification Requests 

Customers requesting a modification or accommodation must be as specific as possible and include information explaining the need for requested modification in order to use RTD’s services. Request for modification can be done by downloading the Reasonable Accommodation Form – English or Reasonable Accommodation Form – Spanish (or request one at the DTC) or submitting a formal written letter. 

Completed forms or formal letters must be submitted to one of the following:

Mail:

San Joaquin RTD
P.O. Box 201010
Stockton, CA 95201

In Person:

Downtown Transit Center
421 East Weber Avenue
Stockton, CA 95202

Email:

mobility@sjRTD.com
 

The Mobility Department will notify the customer of its decision by a formal letter via USPS.  This process may take 30 days or longer depending on the level of approval needed. 
 

Reasonable Modification Complaint Process 

Customers with disabilities who were denied reasonable modification or accommodation may file a written complaint within 60 days of receiving the denial letter.   The appeal request must be done in writing.  Please contact RTD’s Mobility Department at (209) 943-1111 or download Reasonable Accommodation Form – English or Reasonable Accommodation Form – Spanish.  The form may be submitted via email to mobility@sjRTD.com, fax (209) 948-3024 (Attention: Mobility Department), mailed to the address above, or submitted in person at the Downtown Transit Center.  

ADA-Related Service Complaints

RTD welcomes comments, complements, and complaints from customers on their experiences using RTD services. Customer input helps us identify areas needing improvement, and commendations are always appreciated.

For information on filing a complaint, contact San Joaquin RTD’s Administrative Office. Complaints must be in writing and must be filed within 180 days following the date of the alleged discriminatory occurrence. A complaint may also be made on the Customer Comment Form. If the complainant is unable to write a complaint, RTD staff will provide assistance.

Email: comments@sjRTD.com
Phone: (209) 943-1111
Fax: (209) 948-8516

Mail: San Joaquin RTD
Attention: Mobility Department
P.O. Box 201010
Stockton, CA 95201

Declaración de Procedimiento del Título VI en San Joaquin RTD

El Acta de Derechos Civiles de 1964, Título VI, declara que “Ninguna persona en los Estados Unidos debe, por razones de raza, color, o nacionalidad, ser excluída de participar, recibir beneficio, o ser sujeta de discriminación en cualquier programa o actividad que recibe asistencia financiera Federal.”  San Joaquin RTD tiene el compromiso de cumplir con los requerimientos del Titulo VI en todos sus programas y actividades patrocinados por el Gobierno Federal. Presentación de un reclamo referido al Título VI

Las personas que creen haber sido afectadas por una práctica discriminatoria fuera de la ley, pueden presentar un reclamo a San Joaquin RTD.  Para más información en la presentación de un reclamo, contacte la Oficina Administrativa de San Joaquin RTD.  Los reclamos deben ser por escrito y deben ser presentados en un plazo no mayor de 180 días después de la fecha en donde ocurrió la presunta acción discriminatoria.

Email: comments@sjRTD.com
Teléfono: (209) 943-1111
Fax: (209) 948-8516

Dirección de correo:
San Joaquin Regional Transit District (RTD)
Attention: Title VI Administrator
P.O. Box 201010
Stockton, CA  95201